tkapp Privacy Policy — Your Data, Protected

tkapp ("we", "us", "our") is committed to protecting the privacy of all users who access and use the tkapp platform at tkapp.ws. This Privacy Policy describes how we collect, use, store, share, and protect personal information provided by or collected from users ("you", "your") in the course of registering an account, making deposits or withdrawals, placing bets, communicating with our support team, or otherwise interacting with the tkapp platform.

By registering on tkapp or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and may request account deletion by contacting our support team via live chat.

tkapp collects personal information through several channels: directly from you when you register and use the platform, automatically through technical systems as you interact with the site, and from third-party payment and identity verification providers. The specific categories of data we collect are as follows:

tkapp uses the personal data we collect for the following purposes:

• Account administration: creating and managing your tkapp account, verifying your identity through KYC, processing bKash and Nagad deposits, and facilitating withdrawals to your verified mobile wallet.
• Fraud prevention and security: detecting and preventing fraudulent transactions, bonus abuse, money laundering, underage gambling, and other prohibited activity through automated monitoring systems.
• Service delivery: providing access to casino games, sports betting markets, live casino tables, crash games, and all other platform features; processing bonus credits and calculating wagering requirements.
• Customer support: responding to account queries, payment disputes, technical issues, responsible gaming requests (including deposit limit and self-exclusion requests), and any other support interactions conducted via live chat.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players interact with the platform, identify technical issues, and improve the user experience for Bangladeshi players.
• Marketing communications: sending you promotional offers, bonus notifications, and seasonal promotions (e.g. BPL offers, Eid promotions, Pohela Boishakh specials) via SMS or in-app notifications, provided you have not opted out of such communications.

tkapp will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or having a clear legitimate legal basis to do so. You have the right to object to direct marketing communications at any time by contacting our support team via live chat.

tkapp processes your personal data under the following legal bases:

• Contractual necessity: processing required to create your account, verify your identity, process payments, and fulfil our obligations to you under the Terms & Conditions.
• Legitimate interests: fraud detection, platform security, prevention of money laundering, responsible gaming monitoring, and aggregated analytics — all conducted with appropriate safeguards and proportionate to the privacy impact.
• Consent: direct marketing communications, optional email notifications, and any other processing activities where we have specifically requested and received your opt-in consent. You may withdraw consent at any time.
• Legal obligation: KYC and anti-money laundering checks, responding to court orders, regulatory requests, or law enforcement demands made under applicable law.

tkapp does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment processors receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and are independently responsible for their data handling.
• Identity verification partners: third-party KYC service providers who assist with validating identity documents submitted for account verification. These partners are contractually bound to process data only for the purpose of identity verification and to maintain equivalent data security standards.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studio partners may receive anonymised session identifiers to enable game functionality, resolve disputes, and audit game fairness. These providers do not receive your full personal profile.
• Law enforcement and regulatory authorities: where required by applicable law, court order, or regulatory directive, tkapp may disclose account information, transaction records, or identity data to authorised governmental or law enforcement bodies. tkapp will notify you of any such disclosure where legally permitted to do so.

All third parties with whom tkapp shares data are required to process that data lawfully, in line with applicable data protection principles, and solely for the purpose for which it was shared. tkapp does not permit third parties to use your personal data for their own independent marketing or commercial purposes.

tkapp uses cookies and similar tracking technologies to keep the platform functional, remember your session and preferences, and understand how users interact with the site. We use three categories of cookies:

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. These cannot be disabled without breaking the platform.
• Analytical cookies: help us understand aggregated usage patterns — for example, which game categories are most popular, which pages generate the most support queries, and how long sessions typically last. This data is anonymised and used solely to improve the platform experience for Bangladeshi users.
• Functional cookies: remember optional preferences you have set, such as notification settings or responsible gaming tool configurations, so you do not need to re-enter them on every visit.

Most modern browsers allow you to manage cookie preferences through your browser settings. Disabling essential cookies will impair platform functionality. Disabling analytical or functional cookies will not prevent you from using tkapp but may affect your experience.

tkapp implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit; encrypted storage for sensitive personal and financial data at rest; SMS OTP two-factor authentication for account logins; automated fraud detection systems with real-time alerting; strict access controls limiting which tkapp personnel can access personal data; and regular internal security reviews.

While tkapp takes every reasonable step to secure your data, no platform or transmission method is completely immune to security risks. In the event of a data breach that poses a risk to your rights and freedoms, tkapp will notify affected users without undue delay and take immediate steps to contain and remediate the incident. You are also responsible for keeping your account credentials — particularly your password and SMS OTP codes — confidential and not sharing them with any third party.

tkapp retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

• Active account data: retained for the full duration of your account's active life plus a minimum of 5 years after account closure for anti-money laundering and KYC compliance purposes.
• Transaction records: financial transaction data including deposit and withdrawal history is retained for a minimum of 7 years to comply with applicable financial regulations.
• Marketing data: if you have consented to marketing communications, your contact details and preference data used solely for marketing purposes are retained until you withdraw consent or request deletion, whichever is earlier.

You have the following rights in relation to your personal data held by tkapp. To exercise any of these rights, please contact our support team via live chat and allow up to 30 days for a response:

• Right of access: you may request a copy of the personal data tkapp holds about you, including your account profile, transaction history, and KYC records.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restriction: you may ask tkapp to restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed or where you contest the lawfulness of processing.
• Right to data portability: where processing is based on your consent or on a contract, and is carried out by automated means, you may request a copy of your personal data in a commonly used, machine-readable format.
• Right to object: you have the right to object at any time to processing of your personal data for direct marketing purposes. You also have the right to object to processing based on legitimate interests, though tkapp may be able to demonstrate compelling legitimate grounds that override your objection.

tkapp will respond to all data rights requests within 30 days of receipt. In complex cases this may be extended to 60 days, in which case we will notify you of the extension and the reason within the initial 30-day period. We reserve the right to verify your identity before actioning a data request to prevent unauthorised access to another person's data.

tkapp is strictly an adults-only platform. Our services are not directed at, and are not intended for use by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If tkapp becomes aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and permanently close the associated account. If you believe a minor has registered on tkapp, please notify our support team via live chat immediately.

The tkapp platform integrates with third-party payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game content providers (Pragmatic Play, Evolution Gaming, and others). While tkapp takes care to work only with reputable partners, we are not responsible for the privacy practices or content of these third-party services. When you interact with a payment or game provider interface, that provider's own privacy policy applies to data processed on their systems. We encourage you to review the privacy policies of any third-party service you interact with through the tkapp platform.

tkapp reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent update is displayed at the top of this page. Where changes are material — for example, where we intend to use your data in a new way or share it with a new category of third party — we will provide clear advance notice via a platform notification or direct communication before the change takes effect.

Your continued use of tkapp following notification of any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you must stop using the platform and may request account closure by contacting our support team via live chat.

If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by tkapp, please contact our support team via live chat, available 24 hours a day, 7 days a week. You may also reach us by email at the address shown in the footer of this page. We aim to acknowledge all privacy-related contacts within 24 hours and resolve them fully within 30 days.

For data deletion requests or formal data subject access requests, please include your registered mobile number and a brief description of your request when contacting support. Providing your registered mobile number helps our team locate your account and process your request efficiently.